UX Researcher
Partner Central
Project Summary
Background
Partner Central is a one-stop portal for Channel Partners that connects them to all the content and tools they need in order to manage a relationship with Motorola Solutions. I facilitated user interviews with 40 Channel Partners to learn about their challenges with the existing portal and to learn about what is most important for them on a day-to-day basis. I also did an analysis of the call center data and google analytics to see if we had quantitative data to support the qualitative data we collected. Below are some of the findings from the user interviews:
Most of the work on this is confidential. Please contact me for an additional understanding of how I collect user feedback, analyze quantitative data, and set goals to measure against on projects. For more information, please contact me directly at vlherrm@gmail.com.